Young girl on the bus

Frequently Asked Questions

  • What time should my child get to the bus stop?

    Students should be ready and waiting for the bus at least 10 minutes before the bus is expected to arrive. Actual stop times will vary during the first few weeks of school. We urge parents to be patient as routes settle. Unexpected traffic congestion could also cause buses to be delayed. In the event that your child's bus is considerably delayed, please contact your child's zone-specific transportation office. 

    Will my student need a bus pass?

    In order to request yellow school bus services, a transportation request must be submitted. Parents and guardians may do so by clicking here to access the online form. 

    My child does not have a bus stop; how do I get one and how long will it take?

    In order to request yellow school bus services, a transportation request must be submitted. Parents and guardians may do so by clicking here to access the online form. 


    We moved and need to change my child’s address. How do I do this?

    If your family has moved, you will need to fill out a change of address request. You may access the online form by clicking here. If your child is a magnet student, you will need an access code to complete the form provided by the Magnet Office at 336-279-4934.

    My child’s bus has not shown up and/or is late; who can I call?

    The Transportation Department has 11 dedicated offices across the district to serve Guilford County Schools. Each office is assigned schools within their zone. These offices have the most up to date information on your child’s bus. Your zone-specific office should be called if you experience a late bus. You may find zone office information on our webpage or by clicking here.

    Why are buses sometimes late?

    School bus drivers can have the same reasons as all drivers for being late. Traffic delays, weather conditions, accidents or illness are just a few reasons. School buses can also experience mechanical breakdowns that may cause delays in picking students up on time. In cases where the regularly assigned bus or driver is unable to pick up students, a separate bus and driver are dispatched to pick up the students as quickly as possible. If you have specific questions about your student’s bus, please contact the transportation area office that serves your child’s school.

    If the bus is late, will my child be marked tardy?

    No, students are not marked tardy if their school bus arrives late to school. Our goal is to ensure on-time arrival each day. We understand that when buses are delayed it impedes on the student’s educational day.

    Why do buses get delayed at start of the school year?

    As many students transition to new schools and new buses, delays can sometimes occur when a new schedule is provided to the driver. Keep in mind delays can also occur as a result of items outside of the control of the driver such as traffic, construction etc.

    How do bus drivers receive communication on the bus?

    All buses have two-way radios so the driver can be contacted or call for help. They are also equipped with GPS systems to help locate vehicles in the rare event of an emergency. GPS allows the Transportation team to track and monitor on-time arrival.

    Do school buses have seatbelts?

    Some GCS buses are equipped with seatbelts. School buses transporting Pre-K students must use safety restraint systems while on the bus. 

    How soon can I submit a request for an alternate stop?

    If you need to change the morning or afternoon bus stop for your child, you may do so by completing a new transportation form

    Are parents and/or authorized persons required to accompany a Pre-K student at a bus stop?

    Parents and/or an authorized person are required to accompany a Pre-K-aged student at the bus stop. A bus driver may not release a Pre-K child from the bus unless this person(s) is present at the bus stop. Students in grades K-3 must have an adult (parent/guardian), present at the bus stop in order to be discharged from the bus. 

    All other students, grades 4-12, may wait for the bus and be discharged from the bus without the presence of an adult and/or authorized responsible party.

    I have not filled out a transportation form but a bus already comes to my neighborhood; can my child just get on the bus?

    For the safety of each child riding a bus in our district, we do not allow students without a confirmed assignment on a school bus. Please complete a transportation form to receive an assigned bus and bus stop for your child.

    When do I need to fill out a transportation form?

    Transportation requests should be completed when your child is:

    • Starting school for the first time. (Kindergarten student)
    • When your child is graduating to another school. (Elementary to Middle or Middle to High)
    • When you have moved to another address.