• Laptop issues

    Getting started with a school laptop - This video shows how to log in to Zscaler (GCS internet filter) and student's GCS Google drive. Doing BOTH of these should allow videos to play.

    Make sure you RESTART the laptop DAILY. This allows the computer to run updates and clears many problems.

    Make sure you are using Google Chrome for the internet browser. To make this be a permanent browser choice, go to the white search box on the bottom left, search for Default Apps, scroll to the bottom and change Web browser to Google Chrome.

    If you are still having problems or never had the Zscaler login show up, you may already be logged in. Occasionally you will need to log in to Zscaler AGAIN. To force this to happen, search for ESPN. Click the first link that shows up. If a login box appears, log in to Zscaler following the directions below. If ESPN loads, you know the laptop is already logged in to Zscaler. 

    Student example login will be:

    1. Username – 12345678@stu.gcsnc.com 
    2. Password – MMDDYYYY (birthdate as an 8 digit number)

    GCS-Domain not available (error message) - this means that you need to bring the laptop to any GCS school, connect to the wifi (from the parking lot usually works) and log in with the student's credentials.

    iPad issues

    Getting started with a school iPad - This video shows how to log in to Zscaler (GCS internet filter) and student's GCS Google drive. Doing BOTH of these should allow videos to play.

    There is no App Store on a GCS iPad - it is called Self Service or Device Manager

    Use the apps for Canvas, Teams, Nearpod, etc.

    Helpful videos

    The following are links to videos that will help you better understand how to use online resources

    Canvas Parent App tutorial -In this video, you will learn how to use the Canvas Parent app. The steps in this video are shown for a phone display, but unless otherwise noted, tablet displays mirror the same steps. Most of this video was created using an iOS device. Any differences for Android users are noted.

    Canvas Help tutorial – from a 3rd-grade student perspective. What you will see and how it works

    How to log in to Office 365 – “how to log in to email”

    Using 365 online – Office.com – click sign in – use GCS email account

    How to log in to Clever – watch “how to log in to email” first, Use this for accessing ARC Bookshelf (grades 3-5) – this is from a 3rd-grade perspective.

    Student example login will be:

    1. Username – 12345678@stu.gcsnc.com 
    2. Password – MMDDYYYY (birthdate as an 8 digit number)

     

    NCEdCloud/Canvas login problems solved:

    If you have more than one student using Canvas/NCEdCloud, sometimes their accounts don't properly logout and you may see that the other user's course or information loads, instead: here are some suggestions:

    When more than one person shares the same computer for Canvas, you need to clear the cache and cookies (sometimes you have to clear it multiple times). Here is a link to clearing the cache if you are using Google Chrome (which is recommended) https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

     In Chrome

    1. On your computer, open Chrome.
    2. At the top right, click More.
    3. Click More tools Clear browsing data.
    4. At the top, choose a time range. To delete everything, select All time.
    5. Next to "Cookies and other site data" and "Cached images and files," check the boxes.
    6. Click Clear data.

    It might help to have one person(user) use access NCEdCloud/Canvas in Chrome and the other person use it in Edge.

     

    Other technology issues:

    If you attempt to log in to NCEdCloud/Canvas and when you type in the password you get this error message, "Authentication failed" this means that either the Student ID number is being entered incorrectly (ask your homeroom teacher & verify that you are typing in the correct number) OR the password is incorrect or needs to be reset (email your homeroom teacher to get this done - go to Staff Links - Staff Directory for email addresses)

    If you are have borrowed a school laptop and are trying to log in to the device and get this message: "Domain not available", this means that you will need to take the device back to ANY GCS school (there is a hotspot at Eastern Guilford High School parking lot), connect to the GCS WiFi and login AT LEAST TWICE. This causes updates to run and will allow you access at home on your own WiFi.