Technology Help and News for Families

iStation Tutorials

Logging in to Teams

Setting up Instances of Chrome to Make Logging in Easier

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Frequently Asked Questions

  • The Teams App has disappeared from the GCS-owned device

    Posted by:

    The app does sometimes seem to spontaneously disappear.

    If you are using a GCS-provided iPad, tap on Self Service at the iPad home page and download the Teams app again.

    If you are using a Chromebook, go to the Play Store and download the Teams app or search for "Dowload Teams App" in Google Chrome.

     

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  • I've followed the directions to log in to Teams, but we still can't get in. Now what?

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    If you are getting a message that the meeting does not allow guests, dismiss the message and then sign in with your student's GCS/Microsoft credentials:

    Email: StudentID@stu.gcsnc.com

    Password: MMDDYYYY (birthdate)

    If you are getting a message that the password is incorrect, contact the teacher or media specialist and ask them to go to helpdesk.gcsnc.com to fill out a password reset request. They will need the student name, birthdate and ID number.

    If you are getting a message that the account is not found, contact the media specialist and ask her to have Technology Services check the student account. She will need the student ID number.

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  • What do I do if my child can't get into Canvas?

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    You have to access Canvas through NCEdCloud/Rapid Identity.

    If you are unable to log in to NCEdCloud/Rapid Identity, please try the troubleshooting tips under the FAQ for NCEdCloud.

    If you are able to get into NCEdCloud/Rapid Identity and then don't have the Canvas icon, please ask your teacher to get in touch with our Blended Learning Specialists.

    If you are able to get into NCEdCloud/Rapid Identity and you have the Canvas icon, but nothing happens when you click it, try turning your device off and on and see if any updates are available for your Canvas app. If neither of those works, ask your teacher to reach out to our Blended Learning Specialists.

     

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  • What do I do if my child's NCEdCloud password isn't working?

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    First, try clearing the cache. In Chrome, click on the three dots in the top right corner. Then scroll down to More Tools and click on Clear Browsing Data.

    Log out of the device, turn it off and turn it back on again.

    Go to onedrive.gcsnc.com and try to log in to force a Zscaler login.

    If that doesn't work, ask your teacher for a password reset.

    Try again in a few minutes.

    Then, if you still can't get logged in to NCEdCloud, contact our Library Media Specialist for help.

    **Rarely, NCEdCloud is down. The district has been pretty reliable about sending out ConnectEd messages when that happens.

    **If you have more than one student using the same computer, check out the video on setting up instances of Chrome. That will reduce the necessity of clearing the cache.

     

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  • How does my child log in to Teams?

    Posted by:

    There's a video above and here's a PDF with written directions:

    Microsoft Office Log In Directions

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  • How do I get help with technology issues?

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    Start with the Frequently Asked Questions here.

    Ask the teacher for help.

    Contact Mrs. Sullivan Brannon by email: sullivm@gcsnc.com or text: 336.525.9916

    Contact Mrs. Sullivan Brannon during her office hours (see blue button to the right).

    Visit the website helpdesk.gcsnc.com. There is a searchable database of frequently asked questions and you can fill out a request for help if you can't find your answer.

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  • How do I request a device for my child/ren?

    Posted by:

    Please fill out the form on the school website. You will be notified as soon as a device is ready.

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  • How does my child log in to...?

    Posted by:

    The district has provided a student log in portal with directions for logging in to various online resources.

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Helpful Links

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