• For audio problems on the GCS Lenovo laptops: 

    • Using headphones/ear buds can help

    • Restart computer between live meetings 

    • Only have one program with camera/audio running at once if possible, especially while live streaming classes - if you have multiple programs going it can strain the computer and the camera/audio will be the first thing to crash

    • If you are streaming on other devices in your home, turn those off while streaming live school meetings - if there are too many devices on your wifi at once it can make the camera/audio crash or buffer

    • Make sure your audio is not muted. Look at the F1 button if there is an orange light, your sound is muted. Hold down the button until the light turns off.

    • Make sure your audio is not muted. Look at the F1 button if there is an orange light, your sound is muted.  Hold down the button until the light turns off.

    • If the light will not go off, make sure your Function buttons are not locked.  Look at the Fn button in the bottom left corner of your keyboard if has a green light, all of the Function buttons are locked.  To unlock them, hold down the Fn button and then tap Esc in the top left corner of your keyboard.

    • Try toggling the volume using the +/- buttons on the right side of your laptop beside the headphone jack.

    • Click the speaker icon in the bottom right corner of your screen and try to change the volume with the on screen control.

    • Do a manual reset of the audio.  Hold down the F2 (down volume) button until the on screen volume bar (top left corner) flashes between 0 and X.  Then hold down the power button on the laptop to force a shut down.  You need to hold the button until the laptop completely shuts off - the red light on the laptop will turn off, turn back on, then turn off a second time.  At this point, you can turn the laptop back on and audio should work.
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