What do I do if my child can't get into Canvas?

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You have to access Canvas through NCEdCloud/Rapid Identity.

If you are unable to log in to NCEdCloud/Rapid Identity, please try the troubleshooting tips under the FAQ for NCEdCloud.

If you are able to get into NCEdCloud/Rapid Identity and then don't have the Canvas icon, please ask your teacher to get in touch with our Blended Learning Specialists.

If you are able to get into NCEdCloud/Rapid Identity and you have the Canvas icon, but nothing happens when you click it, try turning your device off and on and see if any updates are available for your Canvas app. If neither of those works, ask your teacher to reach out to our Blended Learning Specialists.

 

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